Terms and Conditions.
Payment can be made by Credit/debit card or Paypal. Orders are not complete and will not go into production until full payment or agreed payment terms are met.
We ship all packages via USPS priority, UPS or FedEx. You will receive an order confirmation as well as tracking info once your item has shipped. We are not responsible for and cannot control transit time. We will do our best to help locate lost packages but ultimately you will need to contact your postal carrier or delivery service to recover it. If your order is returned to us you will be responsible for the reshipment cost. All taxes, duties and customs fees are the responsibility or the purchaser.
If your order arrives damaged, please email photos of the broken item, label and packaging to jamie [!at] southernlightselectric.com. DO NOT discard packaging. It may be needed during the insurance process. We will replace broken items at our expense.
Refunds and Exchanges
Each item is made to order and production starts immediately after payment is received. Therefor no refunds or order cancellations are offered.
Additional policies and FAQs
All of our hardwired fixtures are UL listed in North America for dry location use. (Beware of other lighting manufacturers online claiming their lights are made from "UL approved parts". These are not UL listed fixtures and will not pass inspections) Our desk lamps and any plug in fixtures are not currently UL listed.
All hardwired fixtures come with the necessary hardware for installation. Installation by a licensed electrician is highly recommended.
CARE AND CLEANING:
We carefully clean and finish each part and coat them in a high quality metal wax that will allow the brass to age naturally.
Clean with a soft cloth, don't use anything abrasive (paper towel). Don't use any harsh chemicals.
-Powder coat color finish
Powder coating is one of the strongest finishes available and can be cleaned with mild soap and water. Matte finish powder coat is more susceptible to finger prints and showing dust.
Message us for more information regarding custom colors, finishes, sizes and cord colors. Custom fixtures have a 6-8 week lead time standard. We will notify you during the design phase if we think this could be longer.