FAQ

HOW DO I PLACE AN ORDER?

You can purchase our lighting by selecting the desired fixture and choosing available options to customize such as size, color, and finish. Once items are in cart, you can adjust item quantity.

WHAT KINDS OF DISCOUNTS ARE AVAILABLE?

To ensure consistently fair, accessible prices for our customers, we sell directly to you. Architects, contractors, designers, and other members of similar trades can apply for a discount on our Commercial page.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

LEAD TIME

Each product has a unique lead time which does not include shipping time or delays. A few popular fixtures are stocked and can ship within 3-4 days. See Product Details on product page for exact production lead times. A 15% rush fee can be applied for orders needed in less than 10 business days. Please email info@southernlightselectric.com for more information.

SHIPPING TIME

Please allow an additional 2-10 business days for shipping, depending on your shipping address and its proximity to our studio based in Nashville, Tennessee.

WHAT IS THE MAXIMUM WATTAGE FOR THIS FIXTURE?

All fixtures have a maximum wattage of 60w. We highly recommend LED bulbs for all of our fixtures.

CAN I SHORTEN OR LENGTHEN YOUR LIGHTING MYSELF?

All of our cable suspended pendants are field adjustable prior to installation, with varying degrees of difficulty. Mechanically altering a light will void its warranty. If unsure, order a longer cable than you think you need. 

CAN I USE YOUR LIGHTS ON SLOPED OR VAULTED CEILINGS?

For an small additional charge, most single down rod lighting can be built to accommodate sloped or vaulted ceilings. Email info@southernlightselectric.com for more information.

HOW DO I DECIDE ON AN OVERALL LENGTH FOR HANGING FIXTURES?

GENERAL lighting length tips for determining drop height (DH)

  • You can generally consider a span of 80-90 inches from the floor to the bottom of the light. Adjust the span based on ceiling height and room conditions. For example, if the light illuminates a table or other furniture setting versus if you'll be walking underneath it in a hallway or foyer.
  • Lower fixtures create more intimacy. Higher fixtures are less noticeable. Taller ceilings may require more height from the floor.
  • A simple cardboard and string mock-up can help you determine a comfortable length.

SPECIFIC ROOM Lighting length tips

  • Dining room tables are typically 31 inches high. In most cases, dining room lighting should hang 35 inches above the table, or 66-76 inches from the floor. Always err towards a longer length which can be shortened on site during installation if absolutely necessary.
  • Kitchen island and counter lighting need focused task lighting. Hanging pendant lights 72-76 inches from the floor provides illumination and head room, although taller folks may want even shorter fixtures. Unless you have a smaller kitchen, island and counter task lighting shouldn't be your primary light source. 

I REALLY LIKE THIS LIGHT I FOUND ONLINE, CAN YOU MAKE IT?

We are so glad you found our site and like what we do. We believe in the integrity and the uniqueness of each maker and therefore will not recreate another artist’s design. If you don’t see a fixture that speaks to you, please keep checking back as we are always creating opportunity for our customers to find a piece they love. If you’re looking for a custom piece for a commercial space, please see our commercial page for more information on what that process looks like. 

 

WHAT DOES UL MEAN?

Underwriters' Laboratories (UL) is a nationally recognized, nonprofit safety-testing agency for the US. UL is also affiliated with the Underwriters' Laboratories of Canada (CUL).

The National Electrical Code, as well as laws in the majority of states, requires that lamps and fixtures be tested by a recognized, independent safety-testing agency before they can be legally sold and installed. Electricians in some areas will refuse to install non-UL fixtures.

When shopping for lamps and fixtures, look for the term "UL Listed." And don't be fooled by statements like "All fixtures are manufactured from UL-approved components."

Our fixtures conform to UL standards, are tested as a complete unit, and bear the UL label.