Payment Policy

Orders are complete and will go into production ONLY once full payment is met or payment terms are agreed upon. Payment can be made via credit or debit card, check or Paypal.

Returns & Refunds

• If an order is cancelled prior to going into production, the payment will be refunded with the exception of the credit card processing fee and a 10% transaction fee.
• If an order is cancelled after going into production, the payment will be refunded with the exception of the credit card processing fee and a 25% restocking fee.

Shipping Policy

We ship all packages via USPS Priority, UPS or FedEx. Once your item has shipped, you will receive an order confirmation as well as tracking information. We are not responsible for and cannot control transit time, nor can we locate lost packages. To track or recover a lost package, please contact your postal carrier or delivery service. If your order is returned to us you will be responsible for the reshipment cost.

If your order arrives damaged, please email photos of the broken item, label and packaging to hello@southernlightselectric.com. DO NOT discard packaging materials, as it may be needed during the insurance process. Please see DAMAGES section for our policies on replacing broken or damaged items.

DAMAGES

Damages must be documented and reported within 10 business days of receipt. SLE is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping, please retain ALL packaging materials. Visible damage upon delivery must be acknowledged upon receipt of package by you and the carrier. Failure to do so may invalidate any claims to the carrier. Please notify the carrier as soon as possible about any apparent damages to file a claim report and retain all packaging materials.

SAFETY

 

All of our hardwired fixtures are UL listed in North America for dry location use. Our desk lamps and any plug in fixtures are not UL listed as standard, but can be certified upon request.

 

International Customers

Shipping

All taxes, duties and customs fees are the responsibility of the purchaser. SLE is not responsible for shipping delays once the order leaves the US.

 Electrical Requirements

All fixtures are rated for 120v. Many can be used on 220v but will not have a UL or CE safety certification. Please check with your local laws and regulations before ordering. All fixtures will ship with US style 3 prong plug. 

INSTALLATION

All hardwired fixtures come with the necessary hardware for installation. Installation by a licensed electrician is highly recommended. Hard-wired light fixtures are UL listed for dry locations only.

WARRANTY

SLE fixtures are guaranteed for one year after receipt against mechanical defects, not including installation costs, in which SLE will repair or replace defective components or product. Fixtures are labeled clearly with the maximum allowable wattage. Use of higher wattage bulbs than indicated will forfeit warranty. Hard-wired light fixtures are UL listed for dry locations only. Installation of hard-wired fixtures in damp or wet locations will forfeit warranty.